FAQ (Frequently Asked Questions)
What is Deja vu Jay?
Deja vu Jay is a handmade jewelry brand designed for youth, teens and adults who love fun, personalized and stylish accessories. Each piece is crafted with care to reflect confidence, creativity and dreams coming to life.
Are the bracelets customizable?
Yes! you can choose your own bead colors, name or word. Select the custom bracelet product option. We also release themed collections like summer daydreams and sets that are perfect for expressing your vibe.
How do I choose the right size?
We offer a size chart and how to measure templates to help you find the best fit. For custom bracelets you can provide your wrist measurement for the best custom fit.
The premade bracelets come as is, we cannot adjust the size. We suggest choosing a size that leaves room for comfort. For example: If your wrist measures to be a little over 7 inches then select the size option (if available) that is next up from 7 inches.
What materials are used?
Our bracelets are made with acrylic beads, elastic stretch cord that is durable and has strong elasticity and playful charms. Our pieces are made with comfort, quality and durability in mind, especially for young wearers.
How do I place an order?
Orders can be placed through our shop page.
How long does it take to receive my order?
We process and ship all orders within 24 hours. However, depending on the carrier, shipping time for delivery can range from 7-10 business days. If for any reason, there is an extra delay in processing due to unforeseen events we will do our due diligence to inform the customer with updates.
How should I care for my bracelet?
We have provided care instructions to ensure your dream (bracelet or accessory) lasts.
Can I return or exchange my bracelet?
Due to the custom and personal nature of our products, we have a limited return and exchange policy. We have done our best to provide instructions on how to measure your wrist, size charts and care instructions. Please see refund policy for more details regarding refunds and exchanges. We value our customers and hope you understand.